Step zero: is the problem at one tap or every tap?
Reverse osmosis is a point-of-use technology. It lives under the kitchen sink, fills a small tank slowly, and delivers a few gallons a day of very clean water to one faucet and, if you run the line, the refrigerator. That is exactly right for the contaminants that matter when you drink and cook: lead from pre-1986 solder, PFAS, nitrates, arsenic, and high TDS.
It is exactly wrong for problems you notice in the shower, the laundry, or the toilet tank. Those are whole-house issues, and no under-sink unit reaches them. So the honest first question is where the problem shows up, and the free in-home test plus your utility's consumer confidence report answers it before any equipment is discussed.
What drives the quote
- Certification. This is the spec that matters more than the price. NSF/ANSI 58 is the reverse osmosis standard; look for lead reduction listed under it, and NSF/ANSI 53 or P473 if PFAS is the reason you are buying. Certified systems cost more than uncertified lookalikes because the testing is real and expensive. That premium is the product.
- Stages. A sediment prefilter, a carbon prefilter to protect the membrane from chlorine, the membrane, and a carbon post-filter for taste is the standard four. Extra stages add cost and, past a point, mostly add marketing. Ask what each one does.
- Tank vs. tankless. A pressurized storage tank is the traditional, reliable design and takes cabinet space. Tankless units produce on demand with a built-in pump, cost more, and free the cabinet. Neither is wrong; it is a space and budget call.
- Remineralization. RO water is very low in minerals and some people find it flat. A calcite post-stage adds a little back and raises pH. It is a taste preference, not a health necessity, and it adds a cartridge to the schedule.
- Permeate pump or booster. RO works on pressure. Homes with low pressure, or on wells with a wide pressure swing, produce slowly and waste more water without a pump. The pump adds cost and cuts reject water sharply.
- The fridge line and the faucet. Running a line to the refrigerator for ice and water is the most common add-on and worth it in most kitchens. Faucet finish and an air-gap faucet (required by some codes) also move the number.
Because the system is small and the work is contained, an RO quote after a test is more predictable than most water treatment. That is also why it is a favorite of door-to-door sellers, who pair a fair product with an unfair price. Compare written quotes and insist on the certification.
The running costs, honestly
- Filters: the sediment and carbon cartridges change roughly once a year. This is the whole maintenance chore, and it takes a few minutes.
- Membrane: typically two to five years. Chlorine that gets past a spent carbon prefilter shortens membrane life, which is why the annual changes matter.
- Reject water: RO sends concentrate to drain. Older units run several gallons per gallon produced; a modern unit with a permeate pump runs close to one-to-one. On metered city water it is a small line item; on a well it is a few gallons a day.
- Sanitizing: the tank and lines should be sanitized at filter change. It is part of a maintenance visit or a simple do-it-yourself step.
What changes around here
On Lehigh Valley city water, the RO conversation is usually about lead in older housing and, in a few districts, PFAS detections. Hardness there is high enough that a softener ahead of the RO protects the membrane and improves recovery. In Scranton and Wilkes-Barre, with soft, chlorinated supply and a great deal of pre-1986 plumbing, the lead question at the kitchen tap is the honest reason most homes add RO.
On Pocono wells, RO is a drinking-water finish after the well treatment that actually protects the house: acid neutralization, iron, UV. Nitrates in farm-country wells and arsenic in a few districts are the well findings that make RO a health decision rather than a taste one.
When RO is the wrong buy
- The complaint is in the shower. Chlorine smell, iron stains, scale: those are whole-house or softener problems. An RO under the sink changes nothing about them.
- The only issue is chlorine taste in a glass. A good carbon filter does that for less, and a certified pitcher does it for much less.
- Someone is selling whole-house RO. For a home, this is almost always the wrong scale of solution: expensive to buy, wasteful to run, and unnecessary for the contaminants RO exists to remove.
Questions that protect you from being oversold
- "Is this system certified to NSF/ANSI 58, and for which contaminants?"
- "If I am buying for PFAS, is it certified to NSF/ANSI 53 or P473 for them?"
- "What does each stage do, and what does each replacement cost?"
- "What is the reject ratio, and does my pressure need a pump?"
- "What is my actual reading — TDS, lead, nitrate — that this system is solving?"
Any installer worth hiring answers all five without a brochure. That is the standard we hold ourselves to — here's how our RO installs work.